Refund and Cancellation Policy - Teentherapy.in

Refund and Cancellation Policy 

Our focus is on complete customer satisfaction. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

There is no cancellation of the plans once you opt for the services. We will try to change your present therapist to give you a better counseling experience after the proper and genuine investigation into the matter.

Refund Policy

Scenarios in which refund or no refund will be initiated.

 Situations in which FULL REFUND may be considered :

1. If teentherapy.in is not able to assign you the therapist within 4 Working days of Payment Confirmation and Client form Submission.
We will transfer the money into the same account. Email us at teentherapy.in@gmail.com

X Situations in which NO REFUND will be given :

• If You have paid for the session and We have assigned the therapist to you within 4 days and you don’t wish to take the therapy in that case, no refund will be given to you. Please Note If you wish to cancel it for any reason before taking the session, No refund will be initiated for the same. Please be sure that you really need to take the therapy before making any payments.
•  If you are unhappy with the services, no partial or any refund will be given in this scenario. The only possibility which exists in this scenario is that we will consider changing your assigned therapist after carefully considering all the valid points and reasons. In this scenario, your therapy will resume from that point only and no previously used minutes will be given to you. You will only get your leftover minutes for the session.
• If you are unhappy with the services, no partial or any refund will be given in this scenario. The only possibility which exists in this scenario is that we will consider changing your assigned therapist after carefully considering all the valid points and reasons. In this scenario, your therapy will resume from that point only and no previously used minutes will be given to you. You will only get your leftover minutes for the session.
• Suppose, you have completed your package minutes and not happy with the services, No refund will be given in this scenario. You need to re-opt for the packages and we will consider changing your previous therapist and will provide you the new therapist. But You will have to re-pay for the new package.
• You need to take your sessions under the validity period of the sessions, failing to do so will cancel all your subscriptions and no refund will be given in that scenario. You need to re-opt for the packages and restart your journey. In this scenario, we can give you the previously assigned therapist.
• The therapist holds the choice to change your appointment time and slot if they feel like it. No complaints will be taken into consideration for that.
• If you won’t be able to take a session on the assigned slot, You must tell the therapist at least 12 hours before the booked slot, failing to do so will cancel your 60mins from the Package
• Suppose you wish to cancel your package subscription in between because of any reason, no partial or any refund will be given to you.
• Usually, Session happens once in a week and the Therapist has the freedom to choose the time slot for you. You can request the therapist to have the session as soon as possible but the therapist will have the final say in choosing the day and time for you.
• It is Your responsibility to complete your sessions within the Validity time period, you must contact your therapist to fix your next session. If the therapist is not helping you to fix the session, please send us the email to notify us about the same.

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